Client
CS DISCO
Service
Research, Product Design, Prototype
Industry
LegalTech
Finished
October 31, 2019
I was part of the team tasked to design and build CS Disco's initial version of their self-service ingest product. Our goal was to build a simple and easy-to-understand interface for lawyers to select documents to ingest into the product and use AI to help make documents easily searchable for ediscovery.
I started CS DISCO's first in-house design research initiative within the company to learn what an ideal ingest workflow for lawyers was. I traveled to Chicago, IL and Cleveland, OH to sit with a core group of of our users to understand their ways of working and friction points they encountered along the way. Then, I asked them to interact with a clickable prototype to talk out loud about their experience. We then used the data we collected to derive insights to help the team build an ingest experience that matched the needs of what we heard.
With the new insights derived from research, I designed an experience that collected the user's information in four easy steps in five minutes or less.
